Posts Tagged ‘Mobile CRM’

Trends to Watch at SAPPHIRE Now

May 13th, 2010 By Alex Gramling, VP Marketing

Alex Gramling, VP Marketing

It is a decidedly different atmosphere heading into this year’s annual SAP conference, SAPPHIRE Now in Orlando next week. In contrast to the recessionary mood of 2009, I expect this year’s event to reflect the renewed optimism that we see in our own customers.  Here are four topics that will likely generate a lot of discussion  on the event floor.

Mobility.  Smart phone apps that enable the mobile workforce were always going to be a key feature of the conference.  Then SAP announced its plans to acquire Sybase—further amping the conversation about mobile computing.  Sybase is regarded by many as a database company, but its mobile technology is a centerpiece of the SAP deal.  As SAP SAP CTO Vishal Sikka commented, the mobile Internet is “10 times larger than the desktop Internet,” and SAP sees “upcoming generations of business workers who are completely connected and entirely mobile.”

Integration.  The discussion around mobile Internet, in a way, reinforces one of the core value propositions of SAP software, and that is, the integrated suite of solutions the company offers to provide businesses with a 360 degree view of customer activity.  Many businesses are learning that the silo’ed SaaS solutions that they rent to save on expense, don’t always easily integrate with other parts of their business very cost-effectively.  SAP solutions and partners that help companies solve their integration woes have a big advantage in today’s marketplace.

Immediacy of ROI.  At RunE2E, our focus from day one has been on rapid, non-complex deployment that speeds time to value. Especially in the CRM space, business owners are focused on lean projects that minimize upfront cost and deliver quick results.  During Sapphire, we’ll be involved in several case studies that showcase our approach, and in particular, our hosted, private cloud deployments that save customers time and money.

SAP resurgence.   As always, the health and well-being of the host will be widely discussed, and this year, SAP can point to a number of positive developments that bode well for the world leader in business software. After a down year in 2009, the company’s financial outlook is decidedly strong (SAP Returns to Growth and Profits in the First Quarter) and its aforementioned acquisition of Sybase is forward thinking.  Partners and customers alike should come away from SAPPHIRE Now with renewed confidence about SAP and their own investment in SAP solutions.

June 24 demo of RunCRM and RunMobile

June 15th, 2009 By Alex Gramling, VP Marketing

Alex Gramling, VP Marketing

Join us on Wednesday, June 24 (1p ET) to review the sales and mobile sales features of RunCRM. This 45-minute overview will showcase key sales features of the RunCRM product suite and review best practices for using CRM to drive sales effectiveness, including lead scoring, opportunity management and field-based access to vital customer data.

To preregister for this RunE2E event, sign up here.

On the Run with RunMobile

May 22nd, 2009 By Alex Gramling, VP Marketing

Alex Gramling, VP Marketing

There is no slowing down in a company with “Run” in its name. Our team has been on the road for much of May demoing, solidifying strategic relationships and exhibiting at SAPPHIRE, where we unveiled our mobile sales application, fittingly dubbed RunMobile.

RunMobile for RunCRM on iPhone

RunMobile for RunCRM on iPhone

The product got a great reception, principally because of its ease of use.  A key learning applied in the development of the product was to keep it simple.  Our goal is to give the mobile workforce access to critical data and functionality to keep them productive, but not to overwhelm them with too many features or menus.

The core feature set is similar for iPhone and Blackberry (Bold, Storm and Curve).   The ability to access customer accounts and contact information on the road is a huge win for field sales people, as is the ability to set followup actions and work from a calendar and daily activity log that are  ’always connected’  to the primary CRM application (no unwieldy synching required) .

We’re demoing the product for interested parties and will schedule a webcast later this Summer to review our latest release.  Sign up here to pre-register for the event.

SAP and Mobile CRM

March 16th, 2009 By John Brasch, CEO

John Brasch, CEO

The future of CRM is mobile.  And the future is here, according to SAP’s Bill McDermott, as seen in this timely interview on CNBC.  Mobile apps are definitely part of the RunCRM roadmap and are a key long-term differentiator in our view. How do you use mobile today in your business?


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