Application Management
RunE2E can provide remote or hosted application managed services (AMS). Providing both options gives our customers maximum flexibility to manage their resources.
Hosted AMS
Offering cost and management benefits comparable to a Software-as-a-Service or OnDemand model, our hosted AMS is a viable alternative to investment in added IT infrastructure and headcount. In this model, the RunE2E team manages your solution in our secure offsite environment.
We monitor, support and optimize your software at our hosting facility for the most efficient day-to-day operation possible, so you can focus on your core business. A dedicated RunE2E service manager coordinates your SAP Services and delivers regular reporting on how service levels are being met and exceeded. In addition to IT cost savings, our hosted AMS can speed your initial installation—accelerating your return on investment.
Remote AMS
With remote AMS, the RunCRM software application resides in your hosting environment, allowing you to leverage your existing hardware investment. But you still enjoy the benefits of our management services, which are applied remotely to maintain and optimize your software. Your IT team will always have on-demand access to RunE2E specialists who are there to assist in delivering the state of the art software solutions that add value to your business.
Support Services Framework
Regardless of which hosting model you choose, your RunCRM solution is inclusive of standardized Application Managed Services based upon—and compliant with—SAP’s proven Run SAP methodology. Run SAP is SAP’s End to End application life cycle management tools, best practices and standards.
Our comprehensive AMS services include ongoing SAP Application Support, Technical Support, and Software Administration, Security Management, Maintenance Release Management and On Call and Help Desk Support (plus data storage administration and backup and hardware administration for hosted customers). In sum, all of the support and service that you need-without all of the headaches.