Hosting
Private Cloud
Our Private Cloud hosting option for SAP CRM combines all of the advantages of an on-demand solution –ease of deployment, no upfront investment, and minimal IT involvement –with all of the benefits of a single-tenant (a.k.a., Private Cloud) environment—dedicated software, improved performance with no shared downtime and greater security.
Virtual servers, housed at Freudenberg IT (FIT), our SAP-certified global hosting partner, accelerate SAP landscape deployment times while increasing system availability and flexibility. FIT virtual storage allows for increased data accessibility and protection across virtual servers and physical data centers.
RunE2E provides application managed services (AMS) to monitor, support and optimize your software for the most efficient day-to-day operation possible, so you can focus on your core business. A dedicated RunE2E service manager coordinates your SAP Services and delivers regular reporting on how service levels are being met and exceeded.
OnPremise
As an alternative to a Private Cloud solution, some customers choose to host and maintain their SAP CRM software behind their firewall. This option may be best suited for larger companies with complex integration requirements, unique security concerns or who have existing SAP infrastructure. In this traditional appliance model, our team will work with you to optimize our solution for your hardware and manage its setup in your infrastructure.
Support Services Framework
Regardless of which hosting model you choose, your RunCRM solution is inclusive of standardized Application Management Services based upon—and compliant with—SAP’s proven Run SAP methodology. Run SAP is SAP’s End to End application life cycle management tools, best practices and standards.
Our comprehensive AMS services include ongoing SAP Application Support, Technical Support, and Software Administration, Security Management, Maintenance Release Management and On Call and Help Desk Support (plus data storage administration and backup and hardware administration for hosted customers). In sum, all of the support and service that you need--without all of the headaches.
