RunCRM Benefits for Service
- Streamline critical service functions
- Improve customer experience
- Increase customer loyalty and satisfaction
- Maximize resource efficiency
- Enable customer self-service
RunCRM for Service
Your service team is on the front lines, building relationships and helping customers. With RunCRM, give them the tools they need to make every customer contact a success.
Call Center Service – Provide superior customer service with tools that help you manage incoming calls, customer interactions, service requests, quotes, appointments, and customer products and warranties.
Service Order Management – Manage the entire service order process, from creating a service request, to dispatching a technician, to confirming completion, through to billing and evaluating service.
Service Contract Management – Manage service contracts to ensure consistent service offerings, pricing, discounts and terms across a range of related service contracts.
Complaints and Returns – Manage the entire complaints and returns process—from capturing a customer’s complaint, to the inbound delivery of the defective product, through to the creation of a credit memo for the customer. Customers can create and track their returns and requests for a credit, exchange, or replacement.
Installed Base Management – Enable your customers to register their products online—for each of their registered products, they can view the warranty or create a service request.
Warranty Management – Track product warranties, which customers can see on the web for their registered products. When a service order is created, the system automatically checks whether a warranty exists.
Resource Planning – Manage and optimize your service resources, so you can assign the right resource to the right request at the right time. Using the scheduling engine, you can provide customers with several appointment options and an accurate estimate of when their service technician will arrive.